If for any reason you are not happy with your purchase
you are welcome to return your item(s)  for a refund
or exchange. Returns or exchanges are accepted on goods
within 7 days of purchase. Items not received within this
timeframe will not be accepted.

Please email hello@faddoulthelabel.com to obtain
a Return Authorization Number (RA Number).
You must notify of the reason for the return &
if you require an exchange or a refund.
Return shipping must be prepaid via traceable method
(we recommend registered post) to ensure safe and
documented delivery.

 Please return items to:
FADDOUL ONLINE STORE
PO Box 6320
Alexandria, NSW 2015
Once we have approved your return you will either receive
your new items (for exchanges), or refund for the cost
of purchase (excluding original shipping cost)
directly to the purchaser’s credit card within 5 business days.

 

 

REFUND POLICY

We will provide you with a refund on full-priced items
where the item(s) is in the exact condition it was
sent out in. It must not have been worn, altered or washed
and all tags must be attached. We do not refund original
shipping costs for goods returned other than for faulty items.

EXCHANGE POLICY

You may exchange your garment for any item of your
choice (subject to availability). Exchanges will only be accepted
where the item(s) is in the exact condition it was sent out in.
It must not have been worn, altered or washed and all tags
must be attached. We do not refund original shipping
costs for goods returned other than for faulty items.
All exchanges will be posted out at the cost of the customer.
PLEASE NOTE: We will only accept exchanges on sale items.

GIFT VOUCHERS

Gift vouchers may not be returned and are valid
for 12 months from the date of issue.